Man and a Van Highbury Terms and Conditions

These Terms and Conditions set out the basis on which Man and a Van Highbury provides its removal and transportation services within its usual service area. By booking a service, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions:

1.1 "We", "us" and "our" refer to Man and a Van Highbury as the service provider.

1.2 "You" and "your" refer to the customer making the booking and any person on whose behalf the booking is made.

1.3 "Services" means any removal, collection, delivery, transportation, loading, unloading, packing assistance or related services we agree to provide.

1.4 "Goods" means the items of property to be moved, transported, stored or otherwise handled by us.

1.5 "Service area" means the general areas in which we routinely operate and are prepared to collect or deliver, including surrounding districts and neighbouring locations where reasonably accessible.

2. Scope of Services

2.1 We provide man and van removal and transportation services for domestic and commercial customers. This may include moving single items, part loads, full moves, and related assistance within our service area and to other destinations within the United Kingdom by prior agreement.

2.2 We reserve the right to decline work that we reasonably consider unsafe, unlawful, unsuitable for transport, or beyond our usual operational capacity.

2.3 Any description of services on our website, advertisements or other materials is for general guidance only. The specific services to be provided will be confirmed in your booking confirmation.

3. Booking Process

3.1 You may request a quotation by providing accurate information about the collection and delivery addresses, access conditions, property type, approximate volume or list of items, preferred dates and times, and any special requirements.

3.2 Quotations are based on the information you supply. If the information is incomplete or inaccurate, we may adjust the price, change the service offered, or, in serious cases, decline or terminate the job.

3.3 A booking is only confirmed when we have accepted your request and provided explicit confirmation of the date, time window, service details and applicable charges. Verbal or provisional discussions do not constitute a confirmed booking.

3.4 You are responsible for checking that all details in the booking confirmation are correct. Any errors must be notified to us as soon as possible, and in any event before the service is due to commence.

3.5 We may require a deposit or full payment in advance to secure your booking. Where applicable, this will be set out clearly at the time of booking.

4. Pricing and Payments

4.1 Prices may be quoted as a fixed fee, an hourly rate, or a combination of both, depending on the nature of the job. Any minimum charge or call-out fee will be stated at the time of booking.

4.2 Our prices normally take into account factors such as travelling distance, parking conditions, access restrictions, the volume and type of Goods, and the number of staff required. Additional charges may apply for:

a) Waiting time caused by delays outside our reasonable control.

b) Additional labour for dismantling, assembling or moving unusually heavy or awkward items.

c) Extra mileage or time where addresses or instructions change on the day.

d) Congestion, toll, parking or similar charges that we incur in providing the Services.

4.3 Unless stated otherwise, all prices are in pounds sterling and inclusive or exclusive of any applicable taxes as specified at the time of booking.

4.4 Payment terms will be communicated at the time of booking. Unless we agree otherwise in writing, payment is due either in advance, on arrival, or immediately upon completion of the Services.

4.5 We accept payment by the methods we specify in our booking communications or invoices. You must ensure that you have the means to pay on the agreed terms. If payment is not made when due, we may:

a) Suspend or cancel the Services; and

b) Charge interest on overdue amounts at a reasonable rate until full payment is received.

5. Cancellations and Amendments

5.1 If you wish to cancel or amend your booking, you must notify us as early as possible.

5.2 We may apply a cancellation charge depending on the amount of notice given:

a) If you cancel with more than 48 hours notice before the agreed arrival time, we will normally waive any cancellation fee, although any non-refundable costs we have directly incurred may still be payable.

b) If you cancel with less than 48 hours but more than 24 hours notice, we may charge a percentage of the quoted fee to cover our loss of business.

c) If you cancel with less than 24 hours notice or fail to be present when we arrive, we may charge up to the full quoted fee, including any applicable minimum charge.

5.3 Requests to change the date, time or details of the booking are subject to availability and may result in revised pricing. Where we cannot accommodate your requested change, the original booking and any applicable cancellation terms will apply.

5.4 We reserve the right to cancel or reschedule the Services where necessary due to circumstances beyond our control, such as severe weather, vehicle breakdown, illness, road closures or safety concerns. In such cases, we will seek to provide an alternative time or a refund of any payments made for the affected service, but we will not be liable for any indirect losses resulting from the cancellation.

6. Your Responsibilities

6.1 You must ensure that adequate and safe access is available at both collection and delivery points, including vehicle access, parking arrangements and clear pathways for the movement of Goods.

6.2 You are responsible for securing any necessary permits or authorisations, including parking dispensations, building access approvals, lift reservations or similar arrangements.

6.3 You must ensure that all Goods are suitably packed and prepared for transport, unless we have agreed in writing to provide packing services. Loose or fragile items should be appropriately protected.

6.4 You must remove or secure any personal or valuable items that you do not wish us to handle. This includes items such as cash, jewellery, documents, electronic devices and sentimental objects.

6.5 You warrant that the Goods do not include any prohibited, dangerous or illegal items, including but not limited to weapons, explosives, flammable substances, hazardous materials, perishable goods, live animals or plants, unless we have expressly agreed in writing and you have complied with all relevant regulations.

6.6 You must be present, or ensure that an authorised representative is present, at the agreed time to provide access, confirm instructions and sign any necessary documentation.

7. Our Responsibilities and Service Standard

7.1 We will exercise reasonable care and skill in providing the Services, taking into account the nature of the Goods and the circumstances in which we are operating.

7.2 We will endeavour to arrive within the agreed time window. However, times are approximate and may be affected by traffic, road conditions, previous jobs or other factors beyond our control. We will keep you informed of any significant delays where reasonably possible.

7.3 We reserve the right to use our judgement regarding lifting, carrying and loading methods to protect staff safety and reduce risk of damage to Goods and property. This may mean declining to move certain items if we consider the risk to be excessive.

8. Liability for Loss or Damage

8.1 Our liability for loss or damage to Goods while in our care is limited as set out in this clause, unless a higher level of cover is expressly agreed in writing.

8.2 We will not be liable for:

a) Loss or damage arising from your failure to reasonably protect or package items, especially fragile or high-value Goods.

b) Loss of or damage to items we were not aware of or that were concealed, improperly labelled or not declared at the time of booking.

c) Loss or damage caused by wear and tear, inherent defects, pre-existing damage, or the nature of the Goods.

d) Indirect or consequential losses, including loss of profit, loss of opportunity or emotional distress.

8.3 If we are found liable for loss of or damage to Goods, our liability will normally be limited to the reasonable cost of repair, or the current market value of the item at the time of loss, whichever is lower, subject to an overall monetary cap that we may specify from time to time.

8.4 We will not be liable for any loss or damage where the Goods are unattended or left in an unsecured location at your request, or where you or your representatives participate in the moving of items and an incident occurs partly or wholly as a result.

8.5 You must inspect the Goods and the relevant areas promptly on completion of the Services and notify us of any visible damage before our staff leave the site, where reasonably possible. Any claim for loss or damage must be made to us in writing within a reasonable period and supported by evidence.

8.6 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter for which liability cannot lawfully be excluded or limited.

9. Waste and Disposal Regulations

9.1 We operate in accordance with applicable UK waste and environmental regulations. Where we agree to remove items for disposal, we will do so through lawful and appropriate channels.

9.2 You must clearly identify any items that are to be disposed of as waste. We may refuse to take items that we reasonably believe to be hazardous, not permitted at standard facilities, or otherwise problematic to handle or transport.

9.3 Additional charges may apply for disposal services, especially for bulky, heavy or special items that incur additional processing or facility fees.

9.4 You remain responsible for ensuring that any waste items you ask us to remove are yours to dispose of and that no laws or third-party rights are infringed by their removal.

10. Insurance

10.1 We maintain insurance cover as required by law and appropriate for the normal operation of a man and van removal service.

10.2 Our insurance does not automatically provide full-value cover for all Goods. If you require additional protection for high-value items or an enhanced level of cover, you should arrange your own insurance or discuss options with us in advance of the move.

11. Delays and Events Beyond Our Control

11.1 We will not be liable for any delay in, or failure to perform, our obligations where such delay or failure results from events or circumstances beyond our reasonable control. These may include, but are not limited to, adverse weather, accidents, traffic incidents, road closures, strikes, public events, breakdowns, or acts of authorities.

11.2 Where such events occur, we will take reasonable steps to minimise disruption and, where possible, to provide the Services at a rearranged time. However, we are not responsible for any associated costs or losses you may incur.

12. Complaints

12.1 If you have a concern or complaint about our Services, you should raise it with our staff as soon as possible so that we have the opportunity to address it promptly.

12.2 If your concern is not resolved at the time, you may submit a written complaint setting out the details of the issue, the date of service and any supporting information. We will review your complaint and respond within a reasonable period.

13. Privacy and Data Protection

13.1 We will collect and use your personal information only for the purposes of managing your booking, performing the Services, handling payments, and dealing with any queries or complaints.

13.2 We take reasonable steps to protect your personal data and will not share it with third parties except where necessary to provide the Services, comply with legal obligations, or where you have given your consent.

14. Variation of Terms

14.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time your booking is confirmed will apply to that specific booking.

14.2 Any changes to the Services or to these Terms and Conditions requested by you will only be effective if agreed by us in writing.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Services, or their subject matter.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall remain in full force and effect.

16.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

16.3 These Terms and Conditions, together with the details set out in your booking confirmation, constitute the entire agreement between you and us in relation to the Services and supersede any prior discussions, representations or agreements.

16.4 You may not assign or transfer your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or transfer our rights and obligations where reasonably necessary in the course of our business.